Support Contracts

The Corporation offers three different types of support contract. If you have specific requirements not addressed by any of these plans, or need for more information, please contact us at sales@openssl.org to discuss custom arrangements.

Enterprise Level Support
Designed for large enterprises utilising OpenSSL extensively in product lines or critical infrastructure, covering subsidiaries and allowing customers to add additional platforms to the supported platforms list.
Premium Level Support
Designed for businesses utilising OpenSSL extensively in product lines or critical infrastructure.
Basic Level Support
Basic technical support for application development shops or end users.

Enterprise Level Support

  • A support contract designed to meet the needs of Enterprise customers
  • Covers subsidiaries
  • Allows customers to add additional platforms to the support platform list
  • Provides extended support for LTS releases beyond the public EOL date for as long as it remains commercially viable to do so. This includes both versions 1.0.2 and 1.1.1
  • Extended support includes provision of security fixes
  • US$175,000 annually

The Enterprise support plan is tailored for large enterprises that not only use OpenSSL as an essential component across multiple products or product lines but also require comprehensive support that includes their subsidiaries and additional platforms. This plan is ideal for enterprises with a capable in-house technical team that seeks cost-effective, direct engagement with OpenSSL authors and maintainers for extensive and specialized support needs.

Premium Level Support

  • A support contract designed to meet the needs of medium sized businesses
  • Provides extended support for LTS releases beyond the public EOL date for as long as it remains commercially viable to do so. This includes both versions 1.0.2 and 1.1.1
  • Extended support includes provision of security fixes backported to older releases
  • US$65,000 annually

The Premium support plan is intended for medium-sized businesses that utilize OpenSSL as a crucial component within their products or product lines. This plan offers essential support services and direct access to OpenSSL maintainers, making it a cost-effective solution for businesses with proficient in-house technical staff that may not have specific expertise in cryptography or OpenSSL.

Basic Level Support

  • Email response
  • Limit of one Service Request per month
  • One Support Administrator
  • US$25,000 annually

This plan is designed for the medium to small business relying on standard OpenSSL for significant products or services and lacking internal resources for effectively addressing all operational and application development issues.